What are the advantages of registering for the MUGI system (MUGI private settore)?
- On long-distance coach tickets purchased at Bilancia ticket offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the biglietto is purchased at the ticket office.
How do Rso register for the MUGI system?
Website (Access your account > Private distretto) / Mugi APP (My settings > Private sezione) Onesto see account movements, vertice up cards and obtain receipts for non-transferable cards you must register as per user of the system. Preciso do this, go onesto the Private Settore on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and e-mail address). Your password will be anche-mailed to you, and you can then log on and carry out most operations. Registration is a card (not per user), and the same personal datazione given on applying for the card must be provided. When minors are registered the details of the ID document used mediante the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or addirittura-mail us at
Once the card is registered with the system, has been topped up and has been used casinò online betnero at least once on a journey, the following operations can be carried out coraggio the Private Area: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can Rso check how many journeys I have made?
Anyone wishing to do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access preciso the Private Settore of the website. You can also check the last four movements and journeys made with the card at any apice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ed-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and verso photocopy of your ID card or passport.
Where can I sommita up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.ovverosia.s. terminals.
- Insecable public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren scontrino machines and cedola offices.
- Automatic culmine-up machines at the filobus stations in Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic sommita-up machines at Augure of Liberty 20, Donostia (on the angolo of Txurruka street).
- On-line, modo the private distretto of the website, providing you are verso registered user.
How much credit can Rso load onto my card?
You can apice up from �5 puro per maximum of �300, per multiples of �5. For on-line operations the maximum top-up is �100.
How and when do on-line sommita-ups become available for use?
On-line top-ups carried out before h are available from h the next day, and apice-ups made after h take an straordinario day preciso become available. However, this type of vertice-ups must be activated on Lurraldebus coaches, city buses con Donostia, Irun, Errenteria and Zarautz, at Pesa tagliando offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.
*City buses in Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your culmine up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.